Unfortunately, due to the nature of the products and hygiene reasons, we do not offer refund/return/exchange on orders unless product inside the box are damaged when received.
All products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition. If you receive a box with damaged item inside, please contact us at firstname.lastname@example.org within 7 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will automatically be applied to your credit card or original method of payment within 30 days.
Please contact us at email@example.com if you have any further queries. Please note that any shipping costs paid upon your initial order are not refundable.
Our policy lasts 7 days. If 7 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange on damaged goods.
We do not offer 'change-of-mind' refunds or exchanges.